Comments and Complaints about the High Commission


If you wish to comment, complain or make a suggestion about our services, please write to:

Senior Management Officer
British High Commission,
80 Elgin Street,
Ottawa, Ontario
K1P 5K7

If you wish to make a complaint or send us comments about the consular service we offer, please write to the Head of Consular and Visa Section, at the address shown above, giving full details.

All complaints will be investigated.  A reply will be sent within two weeks and where this is not possible, we shall send you a brief interim response explaining why.  The sooner we know about any difficulties you may be encountering, the sooner we can help put them right.