The Foreign & Commonwealth Office and this Consulate General are keen to ensure that our buildings and services are accessible to disabled members of the public and we are working to this end. Sometimes, however, we are not able to do as much as we would wish because of security or other restrictions, including the structure of the buildings. In these circumstances we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled visitors, we have set out below details of disabled access at this office.

General physical access

• Main entrance to the building is clear and unobstructed;
• No steps in main entrance;
• Lifts: the office is on the 42th floor and accessible for wheelchair-users by taking the lift located opposite  the skating rink to the mezzanine level.
• Lavatory facilities with accessibility for wheelchair users or those with limited physical mobility are available on the Ground Floor;
• Special parking facilities for disabled visitors are located on the indoor parking level  P3, indoor parking entrance located on the north west side building;
• Floor coverings are safe and even;
• No handrails;
• Doors are easily accessible to all users;
• Lighting is good;
• Arrangements in place for assisting disabled visitors in case of emergency/evacuation;
• Phones are accessible to wheelchairs users.
  

Access for visually-impaired visitors

• Signs are clear and easy to read;
• Guide dogs are welcome.
  

Access for Deaf/hard of hearing visitors

• Hearing loops are not installed;
• Minicom and textphones are not installed;
• Staff do not have sign language;
• Professional Signing interpretation is not available;
• Hearing dogs are welcome.

Contact us

If you need to visit us or use our services and feel that they may be inaccessible to you, please contact Julie Belanger, Consulate Section (telephone 514 866-5863 (press 1+ ext 2226) or email: dnichols@britainincanada.org , who will try to find an alternative way of providing access for you.