The Foreign & Commonwealth Office and this Consulate General are keen to ensure that our buildings and services are accessible to disabled members of the public and we are working to this end. Sometimes, however, we are not able to do as much as we would wish because of security or other restrictions, including the structure of the buildings. In these circumstances we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled visitors, we have set out below details of disabled access at this office.

General physical access

• Entrance to the building is clear and unobstructed;
• No steps;
• Lifts: the office is on the 8th floor and accessible for wheelchair-users;
• Lavatory facilities with accessibility for wheelchair-users or those with limited physical mobility are available on the Ground Floor;
• No special parking facilities for visitors. Parking meter spaces are available immediately outside the office;
• Floor coverings are safe and even;
• No handrails;
• Doors are easily accessible to all users;
• Lighting is good;
• Arrangements in place for assisting disabled visitors in case of emergency/evacuation;
• Phones are accessible to wheelchair users.
  

Access for visually-impaired visitors

• Signs are clear and easy to read;
• Guide dogs are welcome.

Access for Deaf/hard of hearing visitors

• Hearing loops are not installed;
• Minicom and textphones are not installed;
• Staff do not have sign language;
• Professional Signing interpretation is not available;
• Hearing dogs are welcome.

Contact us

If you need to visit us or use our services and feel that they may be inaccessible to you, please contact Gillian Blair, Consular Section (telephone 604 683 4421 press 1+ext 2200) or email: gillian.blair@fco.gov.uk , who will try to find an alternative way of providing access for you.