If you are facing a consular emergency, please contact your nearest Consulate or Consular Section

Passport Information Helpline

All passport enquiries are handled by Careline Services through our Passport Information Helpline. Hours of operation: Weekdays from 0830 - 2030 Eastern Standard Time.

If calling from the USA:
0 11 44 208 082 4721

If calling from Canada:
0 11 44 208 082 4722

For customers with hearing difficulties, a Textphone service is available by contacting 0 11 44 1750 725 368

Calls will be charged at a rate of GBP 0.69 per minute.  Please have your credit card ready before you call.  (Telephone service providers will also charge for the cost of the international call).

Alternatively you can call via a premium rate telephone number.

If calling from the USA:

1 900 945 2220

If calling from Canada:

1 900 783 5791

Calls will be charged at a rate of US$2.50/Canadian$3.00 per minute for the duration of the call.

North America Passport Production Centre Address

North America Passport Production Centre
British Embassy
19 Observatory Circle N.W.
Washington DC 20008

Complaints

If you have a complaint about the North America Passport Production Center, British Embassy, Washington.

If you have a complaint about our Passport Information Helpline.